Contact Lincoln Health System

At Lincoln Health System, our goal is to provide excellent care and service.  We value the opinions and the feedback of those we serve.  Your feedback - whether it is a commendation on a job well done or a suggestion for improvement - is shared with the health system leadership and the staff.   Your feedback, shared with a member of our team listed below or emailed to questions@lincolnhealthsystem.com will help us meet our goal of providing excellent care and service to our community.

Post-Visit Surveys

Lincoln Health System utilizes Press Ganey, an independent research firm, to conduct our patient satisfaction surveys.  After receiving care at one of the LHS facilities, patients may receive a survey in the mail along with a postage-paid envelope to be completed and returned. Patients may also receive a survey via email that can be completed online.  Individual responses remain confidential and anonymous unless you request to be contacted by a staff member.

Patient safety concerns can be reported to The Joint Commission:

• At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" [see figure 2] on the homepage of the website
• By fax to 630-792-5636
• By mail to: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181